Real Estate Business Interviews Michelle Stephens

Michelle Stephens real estate agent

Looking after clients’ assets as well as their health.

In this episode of Secrets of the Top 100 Agents, host Grace Ormsby is joined by the REB Awards 2020 Sales Agent of the Year – Metropolitan, Michelle Stephens from OBrien Real Estate Carrum Downs.

Michelle shares what she’s seeing in the current Victorian market under stage 3 restrictions, how her day-to-day practices and mindset have shifted over the last 12 months, and how remote working conditions have changed the kinds of properties that people are wanting to purchase.

Tune in to hear about:

  • How she predicts the new JobKeeper announcement will affect the market
  • What precautions her office is taking to minimise the spread of COVID-19
  • The range of schemes available to Victorian first home buyers

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Real Estate Trends in 2020: Dean O’Brien

“Take time to learn how to be a leader and give time to people. If you’re gonna talk to them, make sure you’re engaged in that conversation. Because what you might feel is not that important they might think is the most important thing ever, and they need your help.”


With 2019 being the year it has been in real estate, Dean O’Brien has one goal right now: To get his people to Christmas with a smile on their face.

When he founded OBrien Real Estate with Darren Hutchins in 2010, Dean O’Brien shared a vision to establish a successful franchise, which incorporated family values, mutuality, realising the potential, embracing change and the importance of nurturing health and energy.

Six years on, and with multiplying offices across Melbourne’s southeast, Dean is relishing the opportunity to share his vision and success with more than 300 individuals across the O’Brien Real Estate team.

As co-director, Dean is passionate about creating a place where people – his staff and all clients – can facilitate their growth. His aim is to foster a professional and outstanding service for those wanting to experience a real difference in real estate.

This culture is something Dean works on every day – and in this podcast, you’ll understand why it gets him out of bed excited to be in the business he’s in. Listen in here.

Download the action guide for this episode with more links and resources at

In this episode Samantha and Dean discuss:

  • The key strategy that has allowed OBrien to grow to 27 offices (even in a slow market)
  • 2020 strategy and goals, including the role that investors will play in the market
  • Why ‘transactional’ real estate is out and ‘relationship’ real estate is in
  • The importance of building internal training platforms to become an attraction business and keep the team ahead of the curve
  • How to successfully balance leadership at home and at work
  • What part of the procedures and systems was invented when he ended up ‘stuck’ in an airport with Phil Harris
  • Why a grounding in ‘the now’ is sometimes important than looking for what’s next…

Connect with Dean O’Brien

Click here to tune in.